Term and Conditions

Welcome to Smashbox Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium eye makeup products. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or the age of majority in their jurisdiction. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on SmashboxStore.com, including text, graphics, logos, product designs, and images, is our property or the property of our licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur due to screen settings and product formulation updates. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Hygiene Considerations

Due to health and safety regulations, we cannot accept returns on opened cosmetic products, including:

• Eye Primers
• Eyelash & Brow Serums
• Mascaras
• Eyeliners

These items must remain sealed in their original packaging to be eligible for return.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and the formation of a contract between you and Smashbox Store.

3.2 Pricing and Payment Methods

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders that appear fraudulent.

3.3 Order Processing Time

We process orders within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.

4.2 International Orders

We ship worldwide except to certain Asian regions and remote areas. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping costs.

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates and are not liable for delays caused by carriers or customs. If your package appears lost in transit, please contact us at [email protected].

5. Returns and Refunds

5.1 Return Policy

You may return most unopened, unused items in their original packaging within 15 days of delivery for a full refund (excluding original shipping costs). As noted in section 2.3, certain hygiene-sensitive products cannot be returned if opened.

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number, product details, and reason for return
2. Wait for our return authorization and instructions (2 business days)
3. Ship items to: Smashbox Store Returns, 3340 Simpson Square, Oklahoma City, OK 73102 USA

International customers are responsible for return shipping costs and must mark packages as “Returned Goods.”

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Credit card refunds may take 5-10 business days to appear on your statement.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. We are not liable for orders shipped to incorrect addresses provided by customers.

6.2 Product Use

Our products are for external use only. Discontinue use if irritation occurs and consult a physician. Keep products away from children.

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding the purchase, use, and import of our products in your jurisdiction.

7. Limitation of Liability

Smashbox Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to these terms or your orders shall not exceed the amount you paid for the products in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal information provided during the ordering process is handled according to our Privacy Policy, which is incorporated into these Terms by reference.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms. We will notify users of significant changes via email or website notice.

10. Governing Law

These Terms shall be governed by the laws of the State of Oklahoma, USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any order:

Email: [email protected]
Mail: Smashbox Store, 3340 Simpson Square, Oklahoma City, OK 73102 USA