At Smashbox Store, we’re committed to delivering premium eye makeup products worldwide with care and efficiency. Our policies are designed to ensure your complete satisfaction while maintaining the highest hygiene standards for our beauty products.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping ($12.95):
Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch. - Free Shipping:
Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch.
International Customers: We ship globally (excluding certain Asian regions and remote areas). Please note that international shipments may be subject to customs fees, which are the customer’s responsibility.
Returns & Exchanges
We want you to love your Smashbox Store eye products as much as we do. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.
Important Hygiene Note: For health and safety reasons, we cannot accept returns or exchanges on opened Eye Primer, Eyelash & Brow Serum, Mascara, and Eyeliner products. These items must be unopened and in their original packaging to qualify for return.
Return Process
Follow these simple steps to initiate your return or exchange:
Step 1: Request Authorization
Email our Beauty Support Team at [email protected] with the following information:
- Subject: Return Request – Order #[Your Order Number]
- Product Name(s) being returned
- Reason for return/exchange
- Your preferred resolution (refund or exchange for specific product)
- Photos of the product(s) if applicable
- Your full name, email address, and shipping address
Step 2: Receive Return Instructions
Our team will respond within 2 business days with:
- Return authorization number
- Shipping instructions
- Prepaid return label (for US customers)
Step 3: Package & Ship Your Return
Include these items in your return package:
- Original product(s) in undamaged packaging
- Original packing slip or invoice
- Return authorization number clearly visible
Return Address:
Smashbox Store Returns
3340 Simpson Square
Oklahoma City, OK 73102
USA
International Returns: Customers outside the US are responsible for return shipping costs. Please mark the package as “Returned Goods” to avoid customs fees and use a trackable shipping service.
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline:
– Credit Cards: 5-10 business days after processing
– PayPal: 3-5 business days after processing
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us immediately at [email protected] with photos of the product and packaging. We’ll expedite a replacement at no cost to you.
Need Help?
Our beauty experts are always happy to assist with any questions about our premium eye products or policies. Contact us at [email protected].
Shop with confidence knowing Smashbox Store stands behind every product we offer. Let your eyes shine with confidence – in our products and our policies.