Welcome to Smashbox Store’s FAQ section! We’ve compiled answers to the most common questions about our premium eye makeup products and services. If you don’t find what you’re looking for, our beauty experts are always happy to help at [email protected].

About Our Products

What makes Smashbox Store eye products special?
Our premium eye makeup collection is curated for beauty lovers who demand professional-quality performance. From long-wearing Christian Dior eyeliners to luxurious Shiseido eyeshadow palettes, each product is selected for its exceptional formula, pigmentation, and staying power. We specialize in eye-enhancing essentials that deliver flawless results.
Do you offer products for sensitive eyes?
Yes! Many of our Eye Primers and Mascaras are formulated for sensitive eyes. All products are stored in temperature-controlled environments to preserve their integrity. Look for “ophthalmologist-tested” in product descriptions or contact our beauty advisors for personalized recommendations.
How do I choose the right eyeshadow palette?
Our Eyeshadow Palettes & Singles range offers options for every skin tone and occasion. Consider your skin’s undertone (cool, warm, or neutral) and desired look (natural, smoky, or colorful). Our customer service can provide virtual consultations to help you select the perfect palette.

Ordering & Account

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save favorites, and receive exclusive offers. We never share your information with third parties.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your beauty essentials to you promptly. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request before shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:

Express Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after 1-2 day processing. Perfect for special occasions.
Free Standard Shipping: For orders $50+, via EMS, arrives in 15-25 days after processing.

All orders are carefully packaged at our Oklahoma City headquarters with temperature-sensitive items specially protected.
Do you ship to my country?
We ship globally except to select Asian countries and some remote regions. If your location is unavailable at checkout, our system will notify you. For specific inquiries, please contact us before ordering.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the link to follow your beauty journey from our Oklahoma City home to yours! For any delivery concerns, our customer service team is always available.

Returns & Exchanges

What’s your return policy?
We want you to love every product as much as we do. You may return unused, unopened items in original packaging within 15 days of delivery for a full refund. Please email [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item arrived damaged.
What if my product arrives damaged?
We take great care in packaging your eye makeup essentials, but if anything arrives damaged, please contact us immediately at [email protected] with photos of the product and packaging. We’ll gladly send a replacement at no cost.
Can I exchange a product for a different color or formula?
Currently, we only process returns for refunds. You’re welcome to place a new order for your preferred item. For help selecting the right eyeliner shade or eyeshadow formula, our beauty advisors are happy to provide recommendations.

Your satisfaction is our priority. For any questions not covered here, please reach out to our Oklahoma City-based customer care team at [email protected]. We’re committed to making your Smashbox Store experience as flawless as your eye makeup!